Frequently Asked Questions (FAQ)

Last Updated: October 12, 2026

Questions about Personal Data on the Website and Application

1. Where can I read and understand the provisions regarding the protection of my Personal Data when using Our website and application services?

You can read the provisions regarding the protection of Personal Data on the Privacy Policy page available on the official website and application of PT Bakti Artha Reksa Sejahtera (SGA).

This Privacy Policy explains the types of Personal Data We collect, how We obtain and use Your Personal Data, the purposes for disclosing Personal Data to third parties, Your rights as a Personal Data Subject, and the measures We take to maintain the security and confidentiality of Personal Data when You use the SGA website and application.

To better understand these provisions, You may read the Summary section of this Privacy Policy, if available. We also recommend that You read the entire Privacy Policy to obtain a comprehensive understanding.

2. How does SGA protect my Personal Data when I use its website and application?

SGA is committed to maintaining the confidentiality and security of Your Personal Data when You access or use the SGA website and application. We take reasonable measures in accordance with applicable laws and regulations, including:

  1. Providing transparent information regarding the collection and processing of Personal Data through this Privacy Policy.

  2. Collecting Personal Data that is relevant and necessary to provide, manage, and improve the functions and services of the SGA website and application.

  3. Using Personal Data in accordance with the purposes communicated to You and on a lawful basis for processing.

  4. Implementing appropriate technical and organizational measures to protect Personal Data against unauthorized access, use, disclosure, alteration, loss, or processing.

  5. Restricting access to Personal Data to authorized parties who require such access to perform their duties or provide related services.

You are advised to keep Your account information and access credentials confidential, use secure devices, and promptly contact SGA if You become aware of or suspect any unauthorized access or security incident involving Your account or Personal Data.

3. Can my Personal Data be processed by third parties other than through the SGA website and application?

In providing and managing the SGA website and application, We may cooperate with third parties where necessary, such as technology service providers, system administrators, data storage providers, communication service providers, system security providers, consultants, and other service partners.

Under certain circumstances, Your Personal Data may be disclosed to or accessed by such third parties to the extent necessary to support website and application functionality, maintain systems, enhance security, handle user requests, or fulfill legal obligations.

SGA will take reasonable measures to ensure that such disclosure or access is based on a lawful basis for processing, limited to what is necessary, and subject to confidentiality and Personal Data protection obligations under applicable laws and regulations.

If the SGA website or application contains links to third-party websites, applications, or platforms, the processing of Personal Data on those platforms may be subject to the privacy policies of the respective third parties.

For further information, please refer to the section entitled “With Whom Do We Share Your Data?” in this Privacy Policy.

4. What rights do I have regarding the protection of my Personal Data when using the SGA website and application?

As a Personal Data Subject, You may have the following rights:

  1. To update or correct Your Personal Data maintained on the SGA website and application.

  2. To request access to and obtain a copy of Your Personal Data.

  3. To request the deletion of Your Personal Data.

  4. To withdraw Your consent to the processing of Personal Data where such processing is based on consent, subject to applicable provisions.

  5. To request the deletion of Your account on the SGA website and application.

To exercise these rights, You may contact SGA through the official contact details provided in this Privacy Policy. We may request the information necessary to verify Your identity before processing Your request.

The exercise of these rights may be subject to requirements and limitations under applicable laws and regulations. For example, a request to delete Personal Data may be subject to exceptions if SGA remains legally obligated or has other lawful grounds to retain such data.

5. What changes have been made to this Privacy Notice, and when do these changes take effect?

This Privacy Notice has undergone several changes, including:

  1. Changes to Personal Data Information: Adjustments to the types of data collected and the methods of collecting such data through the SGA website or application.

  2. Changes to Processing Purposes: Adjustments to the purposes for which Personal Data is used to provide, manage, secure, and improve services.

  3. Changes to Presentation or Structure: Adjustments to the organization of the Privacy Policy, including the addition of a Summary section where necessary, to make the information easier to understand.

SGA may notify You of changes through its website, application, or other official communication channels. The updated Privacy Policy will take effect on the date specified or at another time notified by SGA, subject to applicable legal requirements regarding notification and consent, where required.

6. What is new in this Privacy Policy compared to the previous version?

When SGA updates its Privacy Policy, the updates may include additions or improvements to the information regarding the processing of Personal Data when using the SGA website and application, including:

  1. Addition or Improvement of the Summary: Presentation of key information regarding the collection, use, disclosure, storage, and protection of Personal Data.

  2. Clarification of Personal Data Use: Adjustments to the information regarding the use of data to manage accounts, provide features, respond to user requests, maintain systems, and improve services.

  3. Improvement of Information Regarding Third Parties: Clarification of the categories of parties that may access or receive Personal Data to support the operation of the website and application.

  4. Improvement of Information Regarding User Rights: Clarification of the rights of Personal Data Subjects and the procedures for submitting requests or complaints to Us.

  5. Improvement of Security Measures: Updates to the information regarding account protection, system security, and the storage and deletion of Personal Data.

To identify the changes actually made, please refer to the update date and the contents of the latest version of the Privacy Policy published by SGA.

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